Refunds/Returns

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Some types of goods are excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Intimate and hygiene items, hazardous materials, and flammable liquids or gases are also not accepted.
Other items that can not be returned:

  • Gift CardsDownloadable
  • Software products
  • Some health and personal care items

We will need a receipt or proof of purchase to complete your return.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is possible:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette or record that has been opened.

Any item that is not in original condition, damaged or missing parts not due to our error.

Any item returned more than 30 days after delivery.
Once we have received and reviewed your return, we will send you an email to let you know that we have received your returned item. We will also inform you about the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited back to your credit card or original payment method within a specified number of days.

Delayed or missing reimbursements

If you have not yet received a refund, first recheck your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. It often takes some time for a refund to be posted.

If you have done all this and still have not received your refund, please contact us at {E-Mail-Adresse}.

Sold out articles

Only regular price items can be refunded. Sold out items cannot be refunded.

We replace items only if they are defective or damaged. If you would like to exchange the item, please email us at {E-Mail-Adresse} and send the item to: {physical address}.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will learn of your return.

To return your product, please send it to: {physical address}.
You must pay the shipping costs for returning your item yourself. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take different amounts of time for the exchanged product to arrive.

If you are returning more expensive items, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

For questions regarding refunds and returns, please contact us at {email}.